Roles and Responsibilities
- Managing the server infrastructure in public cloud and supporting for customers daily operations.
- Being the most trusted interface for customer issue handling and resolution management in an error free coordination with back end technical interfaces and support partners.
- Being the technical front-end interface as a single point of contact, disseminate and record information in a centralized repository comprising incident and service information with the internal stakeholder community to ensure all the workgroups are aligned to meet customer expectations as per the agreed contract.
- Developing operational methodologies and processes to manage the customer solution with industry best practices of cloud service providers.
- Training and knowledge sharing the frontend team and other key stake holders who engage in maintaining the customer solution.
Project Information
- Category: Cloud Managed Services
- Client: PickMe
- Project date: April, 2017 - April, 2019
Project Description
One of the largest customer projects that I worked, with more than a hundred virtual servers in our public cloud (Cumulus). Worked as a managed services engineer to support customer’s daily operations, including but not limited to Fortigate firewall rule base management, Server management, and maintaining local DNS records. Worked on a private cloud solution design to allocate dedicated cloud resources to enhance the solution.
| Cloud | Managed services | VMware | Fortigate | DNS | Windows | Redhat